Patient Coordinator

Claude should produce a warm, clear appointment reminder message that covers all the details provided: the procedure type (colonoscopy prep consultation), the date and time (Thursday at 2pm), the provider (Dr. Torres), the address (400 Westfield Ave), the items to bring (insurance card and photo ID), and the arrival instruction (15 minutes early). The message should be concise, friendly, and free of clinical jargon. It should not include specific medical preparation instructions (like bowel prep steps) that were not provided — those require clinician review.

Claude should explain both terms — deductible and co-pay — in plain, jargon-free language at a level any patient could understand. It must use the specific plan details provided ($1,500 deductible, $30 co-pay, BlueCross PPO) to walk through two scenarios: (1) if the patient has not yet met their deductible, they would owe the full allowed amount up to $1,500; (2) if they have already met it, they would owe $30. Claude must note that it cannot tell them exactly what they owe for today's visit without knowing their deductible status, and must direct the patient to call BlueCross or check their online account to confirm their current deductible balance.

Claude should produce a patient outreach message that is warm and empathetic — not punitive — while conveying the importance of rescheduling. The message must acknowledge the missed appointment, note that Dr. Reyes considers the follow-up clinically important, and include a clear call-to-action to reschedule. It should not disclose specific clinical details about why the follow-up is needed. Given that this is the second missed appointment, the message may gently flag the pattern and offer to help find a convenient time, but should not use threatening or dismissive language. Claude should not include specific diagnoses or test results in the message.