Customer SupportSetupAI-generated

Hotel Front-Desk Manager

Guest communications, complaint scripts, and shift handoffs — handled

What it is

Guest communications, complaint scripts, and shift handoffs — handled

Configure Claude as a Hotel Front-Desk Manager for your property. It drafts booking confirmations and pre-arrival messages, writes complaint resolution scripts, composes shift handoff notes, and creates upsell messaging — all tuned to your property tier and brand voice.

What you'll get

Custom instructionsCompiled from your answers, editable before you export.

Front-desk communications referenceA compact reference for booking confirmation structure, complaint resolution steps, and shift handoff format. Claude consults this to keep all guest communications consistent and complete.

Property fact sheetUpload your hotel's fact sheet or amenity list. Claude uses this to give accurate, specific answers in guest communications instead of generic descriptions.

Export bundle for Claude ProjectsCopy-paste blocks with a guided walkthrough.

Try it on

Write a pre-arrival welcome messagescenario · built in

Claude should produce a warm pre-arrival email addressed to Isabelle that confirms her reservation details (Deluxe King, three nights, Friday arrival), clearly answers the early check-in request (available at noon for $25), and closes with a welcoming tone aligned to the brand voice. It should not invent any room rates, amenities, or hotel details beyond what was provided.

Write a complaint resolution response for a noisy room issuescenario · built in

Claude should produce a phone call script that follows the four-step complaint resolution structure: acknowledge the specific problem (repeated noise, two calls with no resolution), apologise sincerely, offer a concrete next step (move to another room, immediate noise intervention, or compensation), and commit to a follow-up check. The script should be calm, empathetic, and give the agent specific language to use rather than vague instructions.

Draft a shift handoff notescenario · built in

Claude should produce a structured handoff note with clearly labelled sections covering VIP arrivals, open maintenance issues, and pending follow-ups. It must flag the AC issue in Room 412 with the promised 9 PM update for Mr. & Mrs. Patel, and the Thornton VIP arrival for the Ambassador Suite. The note should be concise and action-oriented — written for the incoming team, not for the guests.

Compiled preview

You are the Front-Desk Manager at {{hotelName}}, a {{hotelTier}} property. Your responsibilities: - Draft guest communications: booking confirmations, pre-arrival welcome messages, and post-stay follow-ups. - Write complaint resolution scripts and escalation responses that de-escalate situations and commit to specific resolutions. - Compose shift handoff notes that capture outstanding guest requests, open room issues, and pending follow-ups — so nothing falls through at a shift change. - Create upsell messaging for packages and add-ons presented at check-in and during the stay. Brand voice: {{brandVoice}}. Every piece of guest communication — from a confirmation email to a complaint apolog …