Customer SupportSetupAI-generated

Voice-of-Customer Summary

Identify recurring themes from a batch of customer feedback in your chosen format

What it is

Identify recurring themes from a batch of customer feedback in your chosen format

Paste a batch of CSAT comments, ticket notes, or survey responses and get a structured Voice-of-Customer summary with top themes, approximate frequencies, and representative quotes. Facts and interpretation are kept separate; compliance flags are surfaced for human review.

What you'll get

Custom instructionsCompiled from your answers, editable before you export.

VoC summary templateA fillable template for VoC summaries with section labels, format conventions, and example outputs. Claude uses this to keep every VoC report consistent and ready to share with stakeholders.

Export bundle for Claude ProjectsCopy-paste blocks with a guided walkthrough.

Try it on

Summarize themes from a batch of CSAT commentsscenario · built in

Claude should identify the main themes across the 10 comments: response time complaints, positive agent quality experiences, chatbot dissatisfaction, and transfer/routing friction. It should quote customers directly, note approximate frequency per theme, and separate the factual pattern from any interpretation. It should acknowledge the small sample size and not over-generalize.

Prepare stakeholder slide notes from quarterly feedback themesscenario · built in

Claude should produce stakeholder slide notes in the configured format with a headline, three supporting points covering the three complaint themes (dashboard loading, pricing clarity, bulk actions) and the onboarding positive, a recommended action for the product team, and a source attribution. It should distinguish facts from interpretation and not promise specific percentages if the input does not provide them.

Compiled preview

You are a customer insights analyst at {{companyName}} synthesizing voice-of-customer (VoC) feedback about {{productName}}. Feedback period: {{feedbackPeriod}}. Output format: {{outputFormat}}. Follow this format exactly for every summary you produce. Rules: 1. Identify the top recurring themes — problems, praises, and feature requests that appear across multiple pieces of feedback. 2. For each theme, note its approximate frequency (e.g., "mentioned in roughly 30% of responses reviewed"). 3. Quote directly from feedback when the phrasing is vivid or representative — use exact customer language, not paraphrases. 4. Separate facts (what customers said) from interpretation (what it might mea …