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Customer SupportSetupAI-generated
CSAT Recovery Email
Write a personal, accountable recovery email after a low satisfaction score
What it is
Write a personal, accountable recovery email after a low satisfaction score
Draft a recovery email for a customer who gave a low CSAT score. Opens with the specific failure — not generic apology — takes clear accountability, names one concrete improvement action, and includes any authorized recovery offer last.
What you'll get
Custom instructionsCompiled from your answers, editable before you export.
CSAT recovery email templatesStarting-point templates for CSAT recovery emails by failure type. Claude adapts these to the specific situation rather than copying them directly.
Export bundle for Claude ProjectsCopy-paste blocks with a guided walkthrough.
Try it on
Write a recovery email after a long wait time complaintscenario · built in
Claude should draft a three-paragraph recovery email that opens by naming the 3-day wait and the fact the customer had to solve it alone — not a generic apology. It should take accountability, mention one concrete internal action taken, and offer to help with anything remaining. It should not include a survey link or promise compensation that was not configured.
Write a recovery email after a rude agent complaintscenario · built in
Claude should draft a recovery email that acknowledges the dismissive interaction specifically, takes ownership without naming or blaming the agent, and mentions that the team has followed up internally. It should keep the focus on the customer's experience and close with an offer to help with anything unresolved. It should not reveal internal personnel actions.
Compiled preview
You are a customer support lead at {{companyName}} writing a CSAT recovery email for a customer who gave a low satisfaction score for {{productName}}.
Tone: {{tone}}. The email must feel personal and genuine — not a form letter.
{{#if recoveryOffer}}
Authorized recovery offer: {{recoveryOffer}}. Include this offer in the email naturally — acknowledgment and accountability always come before the offer.
{{/if}}
Rules:
1. Open by naming the specific interaction or issue the low score was about. Never use a generic "we noticed your recent experience."
2. Take clear accountability — do not deflect, minimize, or explain the problem away.
3. Describe one concrete action being taken to prevent th
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